Privacy Policy
Who are we (Owner and Data Controller)
- TRADE TRC LTD (Company number 16285189)
- Owner Name: ATKINSON HENRY (Nationality - British)
- Registered Office Address: 60 Parker Street, London, England, WC2B 5PZ
- Website controller: Flexomarkets Limited (Registration number: 2024-00494)
- Registration Address: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia
- Contact Email: [email protected]
Purpose of this Policy
This policy explains what personal information we collect and how we and our associated companies may use it. Companies are associated with us if they are our subsidiaries or we are both subsidiaries of the same corporate entity.
We are the controller of any personal information that you provide to us, which means that we decide the purposes and means of processing that personal information.
How do we obtain and store your personal information?
We obtain your personal information through applications, emails, letters, telephone calls, text messages, cookies, and conversations when you register in our services and work with them (including the personal information gained when you use our learning tools, demo accounts, and trading simulators).
We may monitor or record phone calls with you and maintain a record of all emails and electronic communications we send or receive.
We follow strict security procedures in the storage and disclosure of the personal information that you have given to us to prevent unauthorized access.
Types of Personal Information We Collect and Process
- Name
- Contact details including email and phone numbers
- Age or date of birth
- Gender
- Occupation
- Income
- Trading knowledge and experience
- Usernames and passwords
- Information related to your trading account including account history, activity, and orders
- IP address
- National insurance number
- Transaction reporting reference
- Power of attorney/agent details
- Phone device type
- Operating system
- Device ID
- Cookie ID
- Google 360 ID
- GUID
- Information about your use of our services, products, and facilities
- Bank account number
- Sort code
- Passport number
- Marital status
- Usage data
How do we check your identity?
To comply with money laundering regulations, we need to confirm the name and address of our
clients and certain third parties.
We may ask you to provide physical forms of identity verification when you open your account.
Alternatively,
we may use a credit reference agency to verify your identity.
Our search is conducted with the use of all necessary security measures to ensure that the
personal information we obtain remains confidential and
inaccessible to unauthorized parties.
How do we use your personal information?
We may use your personal information for:
- Considering any of your applications
- Carrying out risk assessments
- Complying with legal and regulatory obligations
- Performing our obligations under any contract with you
- Administering our relationship with you including resolving queries or issues
- Establishing and managing your account
- Reviewing your ongoing needs
- Providing you with requested information, products, and services
- Checking your instructions to us
- Investigating any complaints you may make
- Providing evidence in any dispute between you and us
- Recovering amounts payable
- Training our staff
- Enhancing our customer service and products
- Undertaking product development and analysis
- Detecting or preventing fraud or other crimes
Contacting you
we may send you marketing materials via post, email, telephone, SMS, mobile push notifications, web push notifications, messengers (Viber, Telegram, Facebook Messenger, and others), or other electronic messaging services
Direct Marketing
If you receive newsletters or other email messages from us, you can opt out at any time free of charge by contacting us via [email protected].
Key Definitions
Personal Information (or Data)Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through our application and/or website (or third-party services employed by us), which can include: IP addresses, domain names of your computer, URI addresses (Uniform Resource Identifier), request times, method utilized to submit requests to the server, file sizes received in response, numerical codes indicating the server's response status (successful, error, etc.), country of origin, browser and operating system features, time details per visit, sequence of pages visited, and other parameters related to your device's operating system and IT environment.
By using our services, you acknowledge and accept the collection and use of your personal information as outlined in this Privacy Policy.